PRIVACY POLICY

Last Updated: May 22, 2026

1. Introduction

ConsultTheDoc.com (“ConsultTheDoc”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of all users, healthcare providers, patients, visitors, and business partners who access or use our website and services.

This Privacy Policy explains how we collect, use, disclose, store, process, and protect personal information in accordance with the Data Protection Act, 2020 of Jamaica and other applicable laws.

By accessing or using ConsultTheDoc.com, you consent to the collection and processing of your information in accordance with this Privacy Policy.

2. Data Controller

For the purposes of the Data Protection Act, 2020, ConsultTheDoc.com is the Data Controller responsible for determining how and why personal data is processed.

Contact Information:

ConsultTheDoc.com

Email: support@consultthedoc.com

Website: www.consultthedoc.com

3. Information We Collect

We may collect and process the following categories of information:

Personal Information

Name
Date of birth
Gender
Address
Email address
Telephone number
Professional credentials
Professional registration numbers
Billing information
Payment information

Healthcare Provider Information

Qualifications
Professional licences
Certifications
Practice locations
Areas of specialization
Professional biographies
Business information

User Account Information

Username
Password (encrypted)
Login history
Account preferences

Technical Information

IP address
Browser type
Device information
Operating system
Location data
Cookies
Website usage information

Sensitive Personal Data

Where necessary, we may process sensitive personal data, including:

Health-related information voluntarily submitted by users
Appointment information
Healthcare preferences

Such information will only be processed where permitted by law or with your explicit consent.

4. How We Collect Information

We collect information:

Directly from users
Through registration forms
Through appointment bookings
Through provider profile submissions
Through communications with us
Through cookies and analytics tools
Through publicly available sources
Through healthcare providers and healthcare facilities where authorized

5. Legal Basis for Processing

We process personal data where:

You have given consent;
Processing is necessary for performance of a contract;
Processing is necessary for compliance with legal obligations;
Processing is necessary to protect vital interests;
Processing is necessary for legitimate business interests that do not override your rights and freedoms.

6. How We Use Your Information

We may use personal information to:

Create and manage user accounts;
Facilitate appointments and bookings;
Verify provider credentials;
Publish provider listings;
Improve website functionality;
Process payments;
Provide customer support;
Respond to inquiries;
Conduct analytics and research;
Detect fraud and security threats;
Comply with legal obligations;
Send service-related communications;
Provide marketing communications where consent has been obtained.

7. Provider Listings

ConsultTheDoc may create, publish, maintain, and update healthcare provider listings using information obtained from:

Providers;
Professional associations;
Regulatory authorities;
Public records;
Healthcare institutions;
Other lawful sources.

By claiming or managing a listing, providers consent to the processing of information associated with that listing in accordance with this Privacy Policy and the Website Terms and Conditions.

8. Sharing Information

We may disclose information to:

Healthcare providers selected by users;
Payment processors;
Hosting providers;
Technology service providers;
Professional advisers;
Law enforcement agencies;
Courts and regulatory authorities;
Government agencies where legally required.

We do not sell personal information to third parties.

9. International Data Transfers

Personal information may be transferred to and processed in countries outside Jamaica where our service providers maintain operations.

Where such transfers occur, we will take reasonable steps to ensure adequate protection of personal information and compliance with applicable data protection laws.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information, including:

Encryption
Secure servers
Access controls
Password protection
Firewalls
Security monitoring

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services;
Fulfil contractual obligations;
Comply with legal requirements;
Resolve disputes;
Enforce our agreements.

Information may be retained after account closure where required by law or for legitimate business purposes.

12. Your Rights Under the Data Protection Act, 2020

Subject to applicable law, you may have the right to:

Access

Request a copy of personal information held about you.

Rectification

Request correction of inaccurate or incomplete information.

Erasure

Request deletion of personal information where lawful.

Restriction

Request restriction of processing under certain circumstances.

Objection

Object to certain forms of processing.

Data Portability

Request transfer of your information in a structured format where applicable.

Withdraw Consent

Withdraw consent at any time where processing is based on consent.

Requests may be submitted to:

support@consultthedoc.com

13. Cookies

ConsultTheDoc uses cookies and similar technologies to:

Improve website performance;
Remember user preferences;
Analyze website traffic;
Enhance user experience.

Users may disable cookies through browser settings; however, certain Website functions may not operate properly.

14. Marketing Communications

We may send newsletters, updates, promotions, and service announcements.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link;
Updating account settings;
Contacting us directly.

15. Children’s Privacy

ConsultTheDoc is not intended for children under 13 years of age without parental or guardian supervision.

We do not knowingly collect personal information from children in violation of applicable law.

16. Data Breaches

In the event of a data breach that poses a risk to individuals’ rights and freedoms, ConsultTheDoc will take reasonable steps to:

Investigate the breach;
Contain the breach;
Notify affected individuals where appropriate;
Notify relevant regulatory authorities where required by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the Website with a revised effective date.

Continued use of the Website after changes are published constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under the Data Protection Act, 2020, please contact:

ConsultTheDoc.com